Refund policy

We apply a return policy of 30 days, which means that you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at the following address: christinedesuede@orange.fr. 

If your return is accepted, we will send you a return shipping label, together with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any question about returns at christinedesuede@orange.fr.

Damage and issues
Please inspect your order as soon as you receive it and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess the issue and put it right.

Exceptions or non-returnable items
Certain types of items cannot be returned, such as perishable goods (such as food, flowers or plants), custom products (such as special orders or personalised items) and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please do not hesitate to contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for a new item.

14 day cooling-off period in the European Union
Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition in which you received it, unworn or unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at christinedesuede@orange.fr.